It is a common misconception that if the agents are commission-based that they are always looking for the ‘quick sale’ and will not do the best for the client, which is the vendor. However, at Broadlands, we put our experience at the forefront and make sure that our negotiators work together in order to perform the best for our vendors.
Our team of negotiators covers all age ranges and property types
We also have an ‘open book’ policy which means that any agent in the company can sell any property that we list. Even if it is not in their comfort zone we will offer the experience of another negotiator to advise them through the sale or valuation. We feel this builds a better team ethic and, in the long term gives our negotiators more confidence moving forwards especially if they have inquiries in similar properties.
This approach to team management takes away a lot of the stress that comes from working on commission. It leads to a lot of shared instructions and sales which, in turn allows there to be more than one point of contact throughout the sales process. This can be for all parties involved and leads to a more seamless sales process and happier clients.
We have open channels for any of the team to voice their concerns to us and we try to take action on the points raised. The time of the ‘Bully’ boss is no longer acceptable and results are far better when everyone knows that they will be treated equally no matter what and that the management team are available at all times to speak to them if needed.
With the high number of estate agencies in Jersey, which only seems to be increasing, we feel that it is a vital cog to our business that there is no ‘ringfencing’ of properties and that there is a clear structure to how the office runs. Basically we want people who use Broadlands to stay away from all the horror stories you hear from disgruntled vendors and applicants about how they have been ‘messed around’ during the sales process. It is not perfect but neither is the sales process.
We try and offer a full agency service based on knowledge and professional advice. This is underpinned by a strong team ethic that allows the negotiators to feel empowered and supported in what they do